This privacy notice explains how https://playfulpromiseslux.shop processes your personal data, whether you are a user or customer of our website or mobile applications. We value your privacy and security and strictly adhere to relevant data protection laws. Notably, our services are not intended for minors. If you are underage, please ensure your parent or guardian is aware of this notice and has granted permission before using our services.
We act as the data controller, ensuring that your personal data is managed and protected responsibly. Our Data Protection Officer (DPO) is available to handle any concerns or questions related to this notice. You can reach the DPO at info@playfulpromiseslux.shop, whether for inquiries or to exercise your legal rights.
This privacy notice may be updated periodically to reflect changes in laws, services, or business practices. Where legally required, we will notify you of these updates through appropriate channels. We encourage you to review this notice regularly to stay informed about how we protect your data.
To ensure our records are accurate, it’s important to keep your personal data up-to-date. If your data changes, please update it via your playfulpromiseslux.shop account or contact us directly. Keeping your information accurate helps us provide better services and avoid potential misunderstandings or delays.
“Personal data” refers to any information that can directly or indirectly identify an individual, encompassing a wide range of data that may be combined with other information. We do not collect anonymized data that cannot identify you. To better serve you, we process the following types of data:
- Identity Data:Includes your name, username, marital status, title, date of birth, and gender, enabling us to provide personalized services.
- Contact Data: Such as billing address, delivery address, email, and phone numbers to maintain contact and deliver services.
- Financial Data: Includes bank account and payment card details for payment and refund purposes.
- Transaction Data: Records your purchases, payment details, and other order-related information.
- Technical Data: Covers your device information, browsing activity, IP address, and login data to enhance user experience.
- Profile Data: Includes your username, password, preferences, feedback, and survey responses for service improvement.
- Usage Data: Includes information about how you use our website and applications to help optimize our services.
- Marketing Data: Captures your marketing preferences and survey responses to provide more relevant content.
- CCTV Data: Footage from CCTV in our stores to ensure safety and protect assets.
If you fail to provide necessary personal data, we may not be able to enter into a contract or provide the requested service. In such cases, we will notify you of the potential impact in advance.
We collect your data in various ways to ensure a seamless user experience and high-quality service:
- Direct Interactions: Data you actively provide by filling forms, registering an account, or communicating with us, such as Identity and Contact Data.
- Website and Cookies: Automatically collecting Technical and Usage Data to analyze browsing behavior and improve services.
- Third Parties: Receiving Contact, Transaction, or Technical Data from payment providers, logistics companies, or analytics tools.
We process your data based on the following principles and legal grounds:
- Performance of a Contract: To fulfill services or deliver products you requested, such as completing transactions or delivering orders.
- Legitimate Interests: For purposes such as improving services or ensuring security, for example, enhancing our products or preventing fraud.
- Legal Obligations: Compliance with laws and regulations, such as tax filings or regulatory audits.
- Consent: For specific purposes, such as sending you marketing emails, where we will obtain your explicit consent in advance. You may withdraw your consent at any time.
Purpose/Activity: To register you as a new customer
- Type of personal data: (a) Identity Data, (b) Contact Data
- Lawful basis of processing: Performance of a contract
Purpose/Activity: To process and deliver your order (including managing payments, fees, and collecting and recovering money owed to us)
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Financial Data, (d) Transaction Data, (e) Marketing and Communications Data
- Lawful basis of processing: (a) Performance of a contract, (b) Legitimate interests (to recover debts due to us)
Purpose/Activity: To manage our relationship with you (including notifying you about changes to our terms or this notice and asking you to leave a review or take a survey)
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Profile Data, (d) Marketing and Communications Data
- Lawful basis of processing: (a) Performance of a contract, (b) Legal or regulatory obligation, (c) Legitimate interests (to keep our records updated and understand how customers use our products/services)
Purpose/Activity: To enable you to take part in a prize draw, competition, raffle, or complete a survey
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Profile Data, (d) Usage Data, (e) Marketing and Communications Data
- Lawful basis of processing: (a) Performance of a contract, (b) Legitimate interests (to understand how customers use our products/services, to develop them and grow our business)
Purpose/Activity: To administer and protect our business, website, and mobile applications (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Technical Data
- Lawful basis of processing: (a) Legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise), (b) Legal obligation
Purpose/Activity: To deliver relevant content and advertisements to you and measure or understand the effectiveness of our advertising
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Profile Data, (d) Usage Data, (e) Marketing and Communications Data, (f) Technical Data
- Lawful basis of processing: Legitimate interests (to understand how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy)
Purpose/Activity: To use data analytics to improve our website, mobile applications, products/services, marketing, customer relationships and experiences
- Type of personal data: (a) Technical Data, (b) Usage Data
- Lawful basis of processing: Legitimate interests (to define types of customers for our products/services, to keep our website and mobile applications updated and relevant, to develop our business, and to inform our marketing strategy)
Purpose/Activity: To make suggestions and recommendations to you about products/services that may be of interest to you
- Type of personal data: (a) Identity Data, (b) Contact Data, (c) Technical Data, (d) Usage Data, (e) Profile Data, (f) Marketing and Communications Data
- Lawful basis of processing: Legitimate interests (to develop our products/services and grow our business)
Purpose/Activity: To keep our stores safe and secure
- Type of personal data: CCTV Data
- Lawful basis of processing: Legitimate interests (to keep our stores secure and those within them safe)
We will only process your data for the purposes for which we collected it unless we reasonably consider that any further processing is compatible with the original purpose. If you would like an explanation as to how further processing is compatible with the original purpose, then please contact us.
If we need to process your data for an unrelated purpose, then we will notify you and we will explain the lawful basis which allows us to do so.
We may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
You will receive marketing communications from us if you have requested information from us or purchased products/services from us and you have not opted out of receiving that marketing.
If you ask us to stop processing your data for marketing purposes (e.g., by following the opt-out links on any electronic marketing sent to you or by otherwise contacting us), then we will do so.
We do not share your data with any third parties for their marketing purposes.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, then some parts of our website or mobile applications may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Notice.
We may have to share your data with the parties set out below for the purposes for which we collected the personal data.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- HMRC, regulators, and other authorities.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may process your data in the same way as set out in this notice.
We require all third parties to respect the security of your data and to treat it by the law. We do not allow our third-party service providers to process your data for their purposes and only permit them to process your data for specified purposes and by our instructions.
In some cases, the parties who we use to process personal data on our behalf are based outside the EEA so their processing of your data will involve a transfer of data outside the EEA.
Whenever we transfer your data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission that give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
If you would like further information on the specific mechanism used by us when transferring
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality.
We will only retain your data for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements and for the establishment or defense of legal claims.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under applicable privacy laws, you have the following rights:
- Right to Access:You can request access to a copy of your personal data stored by us.
- Right to Rectification:You have the right to request correction if your personal data is inaccurate or incomplete.
- Right to Erasure:You may request the deletion of your data in certain circumstances, such as when data processing is no longer necessary.
- Right to Restrict Processing:In some situations, you may request that we restrict the processing of your data.
- Right to Object:You may object to data processing based on legitimate interests, such as for marketing purposes.
- Right to Data Portability:Where technically feasible, you have the right to request the transfer of your data to yourself or a third party.
If you have concerns about how we handle your data, you can contact us via the methods below or lodge a complaint with your local data protection authority.
- Phone: +1 362-775-7456
- Email: info@playfulpromiseslux.shop
- Address: 540 Timothy Way, Fallon, NV 89406, United states