Have a question? We’re here to help! Below are answers to some common questions about our services. If you don’t find the information you need, feel free to contact us.
We strive to offer competitive pricing. If you find a lower price from an authorized dealer on a regularly priced item, contact us. We will match the price whenever possible. However, we do not match prices from sellers on platforms like Amazon or eBay due to authenticity concerns.
For security reasons, we no longer accept fax or mail orders. Please order online or by phone.
We accept the following payment methods: MasterCard, Visa, American Express, Discover
Free Shipping Apply – ( condition- $50.00 and up payment )
Standard Delivery- (Condition- $0.01 to $49.99) ( Cost- $10.00)
Expedited Delivery – (condition- all orders) ( Cost- $20.00)
Yes, we ship to many countries.Australia, Canada, US (United States), Rest Of the World.
If you are unhappy with your item(s), please go to my account or contact us to initiate a return within 30 days of receipt.
We will refund your returned item(s) plus applicable taxes normally within 3 working days after we receive and confirm the returned package. Shipping fee (ordering & returning) is not refundable.
Please make sure all items are returned in their original condition. They must be unworn, unwashed, unaltered, undamaged, and with the original tags attached.
We’ll issue a full refund including shipping for any damaged, defective, or mis-shipped items. In this case please request a return in my account or Contact Us directly for assistance.
To initiate a return request, you must go to your order page first.
• Ordered Through Account:
Log into your playfulpromiseslux.shop account and click order to go to your orders page. If you have trouble getting into your account, you may have used Guest Checkout.
• Ordered Through Guest Checkout:
Click Tracking orders to pull up your order page.
If you don’t remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither works, Contact us:info@playfulpromiseslux.shop with your order details.
When you get to your order page, you can initiate a return by following the process outlined on our Returns & Refunds page. If you need any further assistance, please contact us at info@playfulpromiseslux.shop.
For more information, please check our Return & Refund Policy.
To place your order:
- Add the desired item and quantity to your cart.
- Click the shopping cart icon.
- Review your order and click “CHECKOUT”.
- Checkout as a Guest or Sign In to place the order.
- Confirm your order details, click “CHECKOUT”.
We will issue a full refund including the shipping fee for any missing item or mis-shipped items as long as we are notified within 30 days upon your receipt and your request is confirmed.
Please request a return in my account or Contact Us directly for assistance with processing your return. After 30 days, we may not be able to process the return and a full refund.
We will issue a full refund including the shipping fee for any missing item or mis-shipped items as long as we are notified within 30 days upon your receipt and your request is confirmed.
Please request a return in my account or Contact Us directly for assistance with processing your return. After 30 days, we may not be able to process the return and a full refund.
Please double-check if the email address and password you put is correct. If you still can’t sign in to your account, please contact us: at info@playfulpromiseslux.shop with your account information and details of your issue. They will liaise with our technical team to help resolve it.
If you have forgotten your password, please click forget password to reset it.
If this doesn’t work, please Contact Us, and with your permission, we will reset your password for you.
If you would like to change your password, please follow these steps:
- Click “Sign in” on our website and then get into your account’s information page.
- Click “Change the password” and then you can change the password and save the new one.
Still have questions? We’re here to help.
Phone: +1 362-775-7456
Email: info@playfulpromiseslux.shop
Address: 540 Timothy Way, Fallon, NV 89406, United states